Returns & Refunds

Return Window

You can return any product within 7 days of delivery. Products must be unused, undamaged, and in original packaging with all tags attached.

Non-Returnable Items

• •Perishable goods (food, fresh produce)
• •Personal care items (opened cosmetics, skincare)
• •Intimate apparel and swimwear
• •Customized or personalized products
• •Digital downloads and gift cards

How to Initiate a Return

• •Log in to your account and go to My Orders
• •Click "Return" on the relevant order
• •Provide a reason and any photos of damage/defect
• •Our team reviews within 24 hours and provides return instructions
• •Ship the product back to us (we reimburse shipping for defective items)

Refund Timelines

• •Refunds processed within 3–5 business days after we receive and inspect the return
• •Amount refunded to your original EasyPaisa account
• •You receive confirmation via WhatsApp

Exchanges

Prefer an exchange instead of a refund? Mention it in the return note. We'll send the new item once the original is received.

Defective or Wrong Items

If you received a damaged, defective, or incorrect product: contact us within 48 hours with photos. We cover return shipping and send a replacement immediately.

Cancellations

Cancel free of charge any time before your order ships. After shipping, treat it as a return. To cancel: My Orders → Cancel Order.

Refusals

You may refuse delivery at the door if the package is visibly damaged. The order will be returned to us and fully refunded.